A dedicated team of professionals ready to help
At Graphic, our dedicated team of IPC-trained Application Engineers is committed to providing exceptional support throughout your product’s lifecycle. Our Application Engineers are part of the Sales department but work closely within Engineering, ensuring seamless integration of design and manufacturing processes. Our services include:
Our Engineering Department operates 24/5, from Monday 6am to Saturday, 6am ensuring global time zone coverage.
Coverage: The team handles Estimating, CAM, Route Traveller Generation, and Customer Support, providing a complete manufacturing package for production.
Systems & Software:
These tools enable precise execution, enhanced efficiency, and offer full-spectrum support across manufacturing.
Systems & Software:
These tools enable precise execution, enhanced efficiency, and offer full-spectrum support across manufacturing.
At Graphic, our Special Products department excels in validating new concepts and technologies, ensuring they are production-ready. We offer ideal prototyping solutions, managing everything from small development batches to medium pre-production volumes at our UK facility.
For larger production volumes, we facilitate a seamless transition to our facility in China and South Korea, ensuring cost-effective and efficient scaling. This approach guarantees a smooth product development journey from initial prototype to full-scale production.
By leveraging our extensive capabilities and global reach, we deliver reliable and innovative solutions tailored to your specific needs.
Graphic meets customers’ urgent needs with a rapid delivery service for new product integration, prototypes, and critical products.
New design quotes are typically provided on the same working day, with repeat designs quoted within hours. Materials can be reserved or pre-ordered to reduce lead times.
Lead times for quick-turn projects depend on complexity but can be as short as five working days. For deliveries within seven working days, order confirmation, data, and materials must be submitted by 9:00 am on day one. For longer lead times, submission by 10:00 am is required.
At Graphic PLC, we have a dedicated team of professionals supporting our sales function, ensuring unparalleled customer service.
Our comprehensive support structure is designed to deliver class-leading customer service, providing expert assistance from initial contact through to project completion.
Leads Graphic’s overall sales and marketing strategy, driving business growth, strengthening customer relationships and developing market opportunities.
Oversees the sales team and activities, ensuring customer requirements are met & exceeded while driving growth.
Manages customer service operations and a dedicated team, coordinating customer enquiries, quotes and order progress to ensure a responsive, reliable service.
Leads a dedicated & knowledgeable team coordinating with Graphic’s overseas manufacturing facilities to support competitive pricing and reliable delivery for mass production requirements.
Build and maintain customer relationships, acting as the main point of contact for account management and ongoing commercial support.
Provide specialist technical support to optimise PCB designs for manufacture, focusing on design for manufacture (DFM), impedance control, material selection, cost reduction and product reliability.
